Privacy Policy

At Mount Batur Sunrise Trek, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services to book or inquire about experiences around Mount Batur and Bali.

1. Information We Collect

When you visit our website or contact us regarding tours and services, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing address
• Payment details (processed securely via trusted third-party payment providers)
• Technical data such as IP address, browser type, device information, and usage behavior

We may also use cookies and similar technologies to collect non-personal data to improve website performance and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing tour bookings and reservations
• Communicating booking confirmations, updates, and customer support
• Sending promotional offers and travel-related updates (only if you opt in)
• Improving our website, services, and customer experience
• Preventing fraud and ensuring website security
• Complying with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Data Sharing and Third Parties

We may share your information only with trusted third parties necessary to operate our services, including:

• Secure payment processors
• Local guides, tour operators, and service partners
• Analytics providers such as Google Analytics
• Advertising platforms such as Meta Ads (for marketing optimization)

All third-party partners are required to handle your data securely and use it only for the purposes we specify.

4. Data Retention

We retain your personal data only for as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. After that, your data is securely deleted or anonymized.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Opt out of promotional emails at any time

To exercise your rights, please contact us through our Contact page.

6. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences and improve browsing experience
• Analyze website traffic and user behavior
• Provide relevant tour recommendations and content

You can disable cookies through your browser settings, but some features of the website may not function properly.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. While no online system is completely secure, we continuously work to safeguard your information.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any updates will be posted on this page with a revised effective date.